Privacy and Policy

1. Introduction

At Yollda, we don’t just connect users with roadside services — we build experiences powered by responsibility and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our apps, websites, and services.

This policy applies to:

• Yollda Users: Individuals requesting towing or road assistance services.
• Yollda Partners: Independent service providers offering towing, tire, battery, or fuel delivery services.
• Yollda Business (Fleet Owners): Companies or individuals managing one or more vehicles offering services on Yollda.
• Yollda Training Partners: Third-party organizations or individuals providing certified training services to Yollda Partners.

2. The Information We Collect

We collect only what’s essential — never more than we need, and always with purpose.

a. Personal Identifiers

• Full name, email address, phone number
• National ID, driver’s license (for partners and fleet owners)
• Vehicle registration and ownership documents

b. Location & Usage Data

• Real-time GPS location (to provide accurate, timely services)
• Trip history, request logs, and service ratings
• App interaction logs and performance diagnostics

c. Financial Information

• Billing details for service payments
• Securely tokenized card information via our payment processor

d. Communication Data

• Customer support chats, emails, or phone conversations
• Feedback and review submissions

3. Why We Collect It

Because you deserve a seamless, safe, and smart experience. We use your information to:

• Match you with the right service provider in real time
• Verify identity and validate eligibility (especially for partners and trainees)
• Improve the speed, safety, and reliability of our platform
• Process transactions and send invoices or receipts
• Communicate important updates, safety notices, or promotions
• Coordinate and verify training completion for Yollda Training Partners and attendees

4. Sharing & Transparency

We never sell your data. We share it only when necessary — and always responsibly. We may share your information with:

• Fleet Owners: If you operate under a fleet, your activity is shared with them
• Users or Partners: Limited info (name, contact, location) is shared to complete the service
• Third-party processors: For payments, fraud checks, analytics, and security
• Yollda Training Partners: To coordinate registration, attendance, and verification of training completion
• Legal authorities: When required by law or to prevent fraud or abuse

5. Security Is Our Priority

We apply advanced encryption, multi-level access controls, and regular audits to ensure your data is safe.

• Personal and financial data is stored using industry-standard encryption
• Only authorized personnel can access sensitive information
• Our infrastructure is monitored 24/7 for anomalies or threats

6. Your Rights & Control

You’re not just a user — you’re in charge.

• Access your data at any time
• Edit or update inaccuracies
• Delete your account and all associated data
• Object to certain processing practices (e.g., for marketing)
• Download a full copy of your data

Contact us at [email protected] to exercise any of your rights.

7. Data Retention

We keep your data only as long as needed:

• For active accounts: as long as your account remains open
• For legal obligations: up to 7 years depending on the region
• Deleted accounts: wiped within 30 days unless legally required otherwise

8. Children’s Privacy

Yollda is not for users under 18. We do not knowingly collect or store data from minors.

9. International Transfers

If you’re outside Azerbaijan, your data may be processed in countries where we or our service providers operate — always with appropriate safeguards.

10. Policy Updates

We update this policy when necessary. Any major changes will be communicated via email or in-app notification. The current version will always be available on our website.

11. Contact Us

Have questions, suggestions, or concerns?

• Email: [email protected]
• Phone: +994 70 856 59 62

At Yollda, your trust drives us forward.